Policies

If you have any more questions, refer to our FAQ!

Registration

To register for a class, please fill out the online form – use the quick links on the right of the screen to navigate to the class you wish to join.  Mid-session registration charges will be pro-rated based on the remaining number of classes.

Siblings

Siblings receive a 25% discount on both drop-in classes and full registration.  Infants under six months can be brought into their older siblings classes for free, but please be sure to fill out an enrolment form for them as well.

Drop-in

You can attend one class at a time for $17.70 + HST = $20 per class.  You MUST call in advance and register for your drop-in BEFORE THE CLASS – this is important to determine which class is appropriate for your child.  Please bring CASH ONLY to pay for your drop-in class.

Missed Classes

Classes missed during the session can be made up at any other location during the session in which they are missed.  I.e., classes missed in the spring session can be made up during the spring session, but not bumped to the summer session.  To make up a missed class, use your credits in My Account. You can make up a missed class at a sold out location – there are two extra spots reserved for this purpose.

 

Cancellation

NOTE: Due to uncertainty during the COVID-19 pandemic, we will not be issuing any refunds. We sincerely regret any inconvenience this may cause, but unfortunately due to the nature of business expenses and the anticipated volume of refund requests, we simply do not have the funds to refund all customers. If you would like to withdraw from the program, we can put your classes on account indefinitely for a future session. This policy is in line with City of Ottawa run programs comparable to Monkey Rock Music. You MUST notify us via email of your intent to withdraw – once a class has passed, your only option is to do a ‘make-up’ class within the same session.

Age Policy

To ensure that classes can be targeted to the appropriate age, it’s very important your child is enrolled in their age group. If your child’s birthday is during the session, please use this guideline – if your child’s birthday falls in the first half of the session, please enrol them in the older age group; if your child’s birthday falls in the second half of the session, please enrol them in the younger age group.  The only exception: younger children may be enrolled in their older sibling’s class.

At no point may a child too old for a class be present, or wait unattended outside the room.